Zoo replied to TRE

http://www.tremeritus.com/2013/07/13/singapore-zoo-replies-to-open-letter-from-tre-reader/

Singapore Zoo replies to open letter from TRE reader
July 13th, 2013 | Author: Contributions

[The Singapore Zoo has replied to a TRE reader's open letter - 'Open letter to the Singapore Zoo']

Thank you for writing in again to share your thoughts and experiences. We note from past emails that you had previously enjoyed the Animal Friends Show, and were quite concerned with your feedback following your last visit.

We investigated the points you raised to make sure we can improve visitor experience; and do allow us to address some of your concerns.

Animal Friends Show

We are in the midst of re-choreographing the opening segment, and are targeting to re-introduce the dance this August.

Jayjay the cockatoo is currently being rested. Our animals’ welfare is of prime importance to us, so we do rotate their appearance schedules to accommodate breaks in their normal routine. For all our birds, we do this during their moulting season. Once Jayjay has completed moulting, he will be back in the show.

Sometimes, when the birds are moulting, we also take the opportunity to retrain certain behaviours, which is what we’re doing with the parrot slam dunk.

The bubble machine will be back to excite our guests later this month, after undergoing maintenance work.

We understand how much guests enjoy the dog interaction session at the end of each show. However, safety of our guests and animals is our top priority and we identified a need to improve the stage area to better manage these close encounters. The interaction sessions will resume in August 2013.

Membership fees

Thank you for your long-term support. Over the years, we adjust membership fees in accordance to admission rates. Singapore Zoo is managed by Wildlife Reserves Singapore, which is a self-funded organisation. As such we do have to ensure our financial sustainability. The revenue we receive through admissions and membership fees is ploughed back into the care of the animals and their exhibits, as well as conservation efforts and manpower costs.

Singapore Zoo 40th anniversary

The 40% promotion in July is part of our year-long celebration of Singapore Zoo’s 40th birthday, and is offered as a gesture of thanks to the local community.

There is also an on-going promotion, until 31 Dec 2013, for Singaporeans and Permanent Residents who turn 40 this year to enjoy 40% off admission ticket prices for themselves and four other friends when they visit during their birthday month.

In past months, we have also offered additional activities and offers to celebrate this milestone birthday, and will continue to do so until the end of the year.

We hope the above offers some clarity, and look forward to your continued support.

Regards

Wildlife Reserves Singapore
80 Mandai Lake Road
Singapore 729826